Tried installing the SmartWare utility, but when the drive is connected, the Virtual CD Manager says, “Please connect a WD SmartWare drive to continue then click Rescan”. Updated the firmware to Windows release 3.2.0.8B (updated ) Complete the information for your WD hard drive (such as new format, partition scheme, and so on) and click Erase. Click Erase on the top of the Disk Utility window. It works on other (Windows 7 machines). I used it on a newly installed Windows 7 laptop, and was able to run the unlocker from the VCD straight away. Select the WD My Passport for Mac drive in the left sidebar. I have tried the following troubleshooting steps: Click Exit, locate and open the related WD SmartWare CD, and then run Unock to unlock the desired drive.” “You must run the Unlock application from the WD SmartWare CD associated with the drive you want to unlock. When I connect it to a USB port (either USB 3 or 2), the drive is recognised, the SES driver is installed (I can see it in the Device Manager), and the VCD is available in Explorer, but when I run the Unlocker from the VCD, I get the message: I have a My Passport Essentials 1 TB portable drive, and having trouble getting it to work on a new Windows 8 laptop.
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